Shipping Information
We are UK Based
Our processing time is 1-3 days
We offer Free Shipping over £30 spend
Get your order delivered tracked with Evri or Signed for with Royal Mail
*(may take longer during peak sales periods or during postal strikes)
30 Day Returns
Our Returns Portal allows you to exchange or return your jewellery quickly and easily.
Fast & Free
All our orders are shipped from the UK with speedy delivery services*
Returns and Exchanges
Something not quite right? Get in touch with us and let us know how we can help by responding to any of our automated emails or emailing customer.support@houseofcarats.co.uk citing your order number.
View our full returns policy or visit our returns centre to return or exchange your order.
Incorrect Address/Cancellations
Once an order is placed, we start working on it straight away to ensure swift delivery. We are therefore unable to cancel or amend items in existing orders, or change delivery information. All incorrectly addressed orders will be subject to a £3.99 processing fee, which includes redelivery.