Shipping policy

Delivery

Our processing time is 1-2 days.

UK DELIVERY - 1-3 working days

UK EXPRESS DELIVERY - orders placed before 1pm - 1-2 working days

INTERNATIONAL DELIVERY - 5-10 working days

INTERNATIONAL EXPRESS DELIVERY - 2-7 working days

Made to Order / Pre-Order Items

For Pre Order or Made to Order items, the average time of manufacture is 7-20 working days. 

Customs Taxes

UK orders are not subject to customs taxes. International taxes are not included in the checkout total. Any duties and taxes on orders shipped from our processing centre will be billed directly to customers by the global carrier. In the case of international returns where customs charges are declined by the customer, additional return shipping and handling costs may be deducted from the refund. These charges are set by third parties and are not controlled by House of Carats.

Incorrect Address

Customers are held responsible for ensuring they have provided the correct delivery address. Once an order is placed, we start working on it straight away to ensure swift delivery. We are therefore unable to cancel or amend items in existing orders, or change delivery information. All incorrectly addressed orders will be subject to a £3.99 processing fee, which includes redelivery.

Order Cancellation

Please get in touch if you wish to cancel your order. As we start working on orders immediately, order cancellation may not be possible.