FAQ

Shipping & Returns

Our full Returns Policy is available here.

Before you request an exchange/return, please read our returns policy to ensure your item qualifies.

Before you request a return, please read our returns policy to ensure your item qualifies for a return.

If your card payment is not working, it is usually due to your billing address not matching the card's registered address. Ensure the details match or try again with another card.

Discount codes

Your discount code may have expired. Some items are excluded from discount codes, particularly items that are already discounted, such as Bundles.

Product Information

We believe jewellery should not be a luxury. We offer a wide variety of materials at an accessible price range. We use Sterling Silver, 18k Gold Plating, Stainless Steel and Brass in creating out products.

See our Care Guide for Plated Jewellery here.

Our Quality Promise is quite simply, our warranty policy. You can check this out here.

Whether you have an existing ring or not, you can find your ring size using our easy guide here.

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Need more info? Leave us a message below and we will get back to you within 48 hours (exc. weekends and bank holidays)

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