We offer complementary shipping on orders over £50. Detailed shipping costs will be calculated at checkout.

Visit our Returns Centre. Enter your order number and email address to begin. Follow the instructions and select the items you want to return. Once approved, you will receive a confirmation email with shipping guidelines. You have 30 days to return of your order.

Customers may return items within 30 days of receiving their order, provided they are unused and include original packaging, tags, and accessories. Refunds will only be issued after inspection and approval by our team, typically processed within 5–7 working days to the original payment method or as store credit. Non-returnable items include gift cards, piercing jewellery, custom or made-to-order pieces.

Our full Returns Policy is available here.

To open an exchange/return request, please head over to our Returns Centre.

Every House of Carats piece is protected by our 1-year manufacturing warranty, giving you complete peace of mind long after your jewellery arrives. This covers the rare event of a genuine fault in the making of your jewellery.

On top of that, for the first 60 days you’re also covered for accidental damage, including snapping, broken clasps or posts, mis-shaping, discolouration or fading, stones coming loose, or damage in transit. The only things never covered are bending, overstretching, or clear mishandling.

Every item is eligible for one free replacement. If something happens outside of these timeframes, you can still get a replacement for just £13.95 per item as a small service fee. With a full year of cover built in – plus 60 days where accidents are also included – you can wear your jewellery every day with confidence.

All of our orders are shipped from our processing centre, located in the United Kingdom.

UK orders are not subject to customs taxes. International taxes are not included in the checkout total. Any duties and taxes on orders shipped from our processing centre will be billed directly to customers by the global carrier. In the case of international returns where customs charges are declined by the customer, additional return shipping and handling costs may be deducted from the refund. These charges are set by third parties and are not controlled by House of Carats.

Our Made to Order pieces usually take 2 to 4 weeks to create. However, we always do our best to complete them sooner where possible.

If you need your order prioritised, please let us know - while we can’t guarantee faster delivery, we’ll do everything we can to accommodate your request.

Your satisfaction means the world to us.

We accept Amex, Visa, Mastercard and Maestro.

You may also pay for your order using PayPal, Apple Pay, Clearpay and Klarna Payments.

If your card payment is not working, it is usually due to your billing address not matching the card's registered address. Ensure the details match or try again with another card.

Your discount code may have expired. Some items are excluded from discount codes, particularly items that are already discounted, such as sets.

We believe jewellery should not be a luxury. We offer a wide variety of materials at an accessible price range. We use Sterling Silver, 18k Gold Plating, Stainless Steel and Brass in creating out products.

See our Care Guide for Plated Jewellery here.

Cubic zirconia can lose its shine over time due to build-up from lotions, perfumes and everyday dirt. To prevent cloudiness, always remove your jewellery before applying beauty products and store it in a clean, dry place away from harsh chemicals or heat.

Has it gone cloudy? Try this:

1. Make a gentle solution

Mix a few drops of mild washing-up liquid with warm water.

2. Soak

Leave your jewellery in the solution for 15 to 20 minutes.

3. Gently clean

Use a soft toothbrush or cloth to remove residue, especially around the stone.

4. Rinse and dry

Rinse under warm water and dry with a clean, lint-free cloth.

To keep your House of Carats pieces shining bright:

• Store your jewellery in your House of Carats dust bag when not in use
  
• Avoid contact with sweat
  
• Always remove your jewellery before sleeping
  
• Keep away from chemicals, especially hand creams and perfumes
  
• Do not wear your jewellery while bathing, showering or washing your hands
  
• Allow creams and lotions to fully absorb before putting on your jewellery
  
• If you sweat often, apply a thin layer of clear nail varnish or polymer coating to the inside of your rings
  
• Wipe your jewellery with a soft cloth after each wear
  

With a little care, your favourites will stay sparkling for years to come.

Whether you have an existing ring or not, you can find your ring size using our easy guide here.