Warranty
Every House of Carats piece comes with our 1-year manufacturing warranty, covering the rare event of a genuine fault in the making of your jewellery.
For the first 60 days after your jewellery arrives, you’re also covered for accidental damage, including snapping, broken clasps or posts, mis-shaping, stones coming loose, or damage in transit. Plating discolouration or fading on 925 Sterling Silver is covered for 6 months from delivery. Bending, overstretching and clear mishandling are not covered.
How it works
- Every claim is assessed by our jewellery team, from photos and, where needed, by inspecting the piece. We’ll confirm whether your claim is eligible before arranging a replacement.
- Each item is eligible for one free replacement under this warranty. A replacement piece is covered for the remainder of your original warranty period; cover doesn’t restart from the replacement.
- Outside these timeframes, or once an item’s free replacement has been used, our repair-and-replace service is £17.95 per item.
- We may occasionally offer a replacement outside these terms at our discretion. This doesn’t extend your warranty or change these terms for any future claim.
This warranty is in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them.
With a full year of manufacturing cover, plus 60 days where accidents are included too, you can wear your jewellery with confidence.