FAQ

Payment methods

We accept Amex, Visa, Mastercard and Maestro.

You may also pay for your order using PayPal and Klarna Payments.

If your card payment is not working, it is usually due to your billing address not matching the card's registered address. Ensure the details match or try again with another card.

Discount codes

Your discount code may have expired. Some items are excluded from discount codes, particularly items that are already discounted, such as Bundles.

Shipping & Returns

We ship our orders within 48h. Pre-ordered or custom pieces will require additional processing time. 

View our full shipping policy here

Our full Returns Policy is available here.

Before you request an exchange, please read our exchange policy to ensure your item qualifies for an exchange.

Before you request a return, please read our returns policy to ensure your item qualifies for a return.

Product Information

We believe jewellery should not be a luxury. We offer a wide variety of materials at an accessible price range. We use Sterling Silver, 18k Gold Plating, Stainless Steel and Brass in creating out products.

See our Care Guide for Plated Jewellery here.

Our Quality Promise is quite simply, our warranty policy. You can check this out here.

Whether you have an existing ring or not, you can find your ring size using our easy guide here.