Warranty

Every House of Carats piece is protected by our 1-year manufacturing warranty, giving you complete peace of mind long after your jewellery arrives. This means if your piece ever develops a fault in its making – such as weak soldering, bubbling or faulty metal, or any structural issue – we’ll replace it for free, no questions asked. On top of that, for the first 60 days you’re also covered for accidental damage, including snapping, broken clasps or posts, mis-shaping, discolouration or fading, stones coming loose, or damage in transit. The only things not covered are bending, overstretching or clear mishandling. Every item is eligible for one free replacement, and even if something happens outside of these timeframes, you can still get a replacement for just £13.95 per item as a small service fee. With a full year of cover built in – plus 60 days where accidents are also included – you can wear your jewellery every day with total confidence.